Disappointment over a dud
Mikefnj
5/20/2017
Outfitted my kitchen with Kitchenaid appliances. This unit has had 5 calls for a malfunctioning ice maker. One tech accidentally blew the logic board while testing the icemaker on one call and said "there's your problem, the logic board". I saw the sparks his tool caused and just shook my head. I have an extended warranty which seems to be pointless as the promised stand behind and replace it doesn't occur. Friday tech's came following Kitchenaid factory recommendations to replace parts, including a pump and all wiring in the unit. I had called and said I doubted the wisdom of replacing these since it would gut the unit. The result, a completely non-functioning unit deemed "irrepairable" by the techs. Let's see if warranty will do something this time.
No, I do not recommend this product
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Refrigerator freezea
C.
5/14/2017
I bought this refrigerator/freezer unit through an appliance distributor. It was immediately faulty, the items in the top refrigerator half freezing all the time. Numerous times a repair person came to "replace parts," all the time, the parts not fixing the issue. The unit was finally replaced, and the same issue continues. I can't call that first unit a lemon. I think the entire product is faulty. We built out our entire kitchen to accommodate this undercounter unit, and there is literally no other replacement. I am stuck and at a loss.
No, I do not recommend this product
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Great style and features
Jrjones
11/25/2016
Very quiet and seems well built. I was reluctant to buy after other bad reviews, but so far so good and no issues. Great machine!
Yes, I recommend this product
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Poor product
Tracy
11/23/2016
The wire harness has been replaced twice! Poor design as the wire harness gets caught in the door. Very disappointed in this product and the poor warranty! When I called in I was told that I had to replace the part again!! The part is actually on back order! Obviously this is not an isolated problem and Kitchenaid should recognize that there product is faulty and compensate buyers!!!
No, I do not recommend this product
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beautiful design horrible reliability
phil
8/27/2016
I bought this item for a small efficiency apartment it broke almost immediately and the wiring harness continues to be chewed up by the drawer glides. Nothing is under warranty and each repair costs over one hundred dollars plus several hundred dollars for parts. I have similar sub zero models which are much more expensive but they work. Too bad because this is a beautiful looking machine, but for the money it should work.
No, I do not recommend this product
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Company Does NOT Stand Behind Warranty
Deviser
2/24/2016
I agree with all the other reviewers who give this product 1 star.
My unit's parts are under warranty but are not field replaceable. KitchenAid told me I had to buy a new fridge.
No, I do not recommend this product
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awful noise
EUNA
2/2/2016
After 2 months using, it started to make awful noise. the noise it makes is louder than my dishwasher and are very like washing machine noise or even louder.
Repair guy came to my house, he said he can not anything about noise if cooling function is ok.
I believed that Kitchen aid is the leading company and also brand value But it is very disappointing. I totally waste my money on the noisy junk if it is NORMAL noise.
PLEASE DO NOT BUY THIS ITEM
No, I do not recommend this product
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Soundlevels
Looks Great. Breaks often. Warranty repair bad.
Jason
1/18/2016
I bought this refrigerator freezer for my wet bar in my house. It was replaced due to one of the drawer slides breaking. Two adults, no kids. It wasn't abuse.
After it was replaced the second unit started running all the time. I called, and was told this was normal. Then the unit wouldn't cool the refrigerator drawer, and the ice would melt in the freezer.
It has been broken for 5 months with a variety of excuses from Kitchen Aid. I'm not at all impressed. Great concept, but it just isn't reliable.
No, I do not recommend this product
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Beware about warranty work!
Anu
11/5/2015
Kitchen Aid makes it impossible to use the sealed system warranty because they will keep asking you to replace parts to prove that it is unrepairable. The cost of the labor to install these parts is over $1000. They will not tell you how much of a credit they will give you if it is unrepairable so you have no idea if it is worth shelling out that kind of money. Plus, the Kitchen Aid tech line can always ask the service tech to keep doing more work costing you more money. It has been a nightmare!
No, I do not recommend this product
Design
Easeofuse
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